Arriving at Sbarro's at 4:30 pm, it was found empty. I called out 'hello' a few times, until an employee responded. He then informed me that there was "a problem." Not knowing how to reply, I proceeded to place my order.Upon ordering, I noticed an interesting sign advertising "Saute Pasta: Have it your way" an offer for freshly made pasta however one may choose, and a salad of my choice for 25sr. It sounded good, but when I asked about it the staff informed me that they were not offering it as yet, and didn't know when they would. Apparently the ad was installed there a few weeks ago. I pressed the matter saying 'Usually if something is advertised, you have to allow a customer to order it! ' My comment was not received well, greeted with an unamused stare from the employee that seemed somewhat angry.
As I proceeded to pay for the pasta I ordered, I inquired about any combo meals available. The employee replied that there was none on offer. However, looking down on their menu, I noticed the whole cover page listing 3 options of combo meals. Asking about this, the employee told me "No, those are old, we don't offer them anymore." WOW ! Quite annoyed by the careless unprofessional attitude, I asked to speak to a manager about the apparent false advertisement going on. I was told no managers were on duty at the time. Unbelievable.
After an unsatisfactory experience, Sbarro won't likely be getting another visit from this consumer.
No comments:
Post a Comment